Terms & Conditions/Policy

Last Updated on 8 May 2020

Allen Cooper (“we” and “us”) is the operator of https://www.allencooperindia.com (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
  2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
  3. Returns
    3.1 Returns
    AllenCooper will happily accept all returns as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
    To return an item, please email customer service at admin@allencooperindia.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
    Allen Cooper, Superhouse Limited,
    Attn: A-69, Sector-57, Noida, Uttar Pradesh -201301
    Return shipping charges will not be paid or reimbursed by us.
    3.2 Warranty Returns
    AllenCooper will happily honor any valid warranty claims, provided a claim is submitted within 10 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect AllenCooper to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
    (a) refund to your payment method
    (b) a refund in store credit
    (c) a replacement item sent to you (if stock is available)

4.1 Delivery Terms
4.1 Transit Time Domestically In general, domestic shipments are in transit for 3 – 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
AllenCooper will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  1. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
  2. Duties & Taxes
    6.1 Sales Tax has already been applied to the price of the goods as displayed on the website
    6.2 Import Duties & Taxes
    Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
  3. Cancellations
    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
    7.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Exceptions
    For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
  2. Customer service
    For all customer service enquiries, please phone us at:
    +91-7991942777
    admin@allencooperindia.com

8. COVID-19 Policy

Due to COVID-19, we will not accept any returns till further policy updates.