Terms & Conditions/Policy

Last Updated on 29 Nov 2021

Allen Cooper (“we” and “us”) is the operator of https://www.allencooperindia.com (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
  2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
  3. Returns
    3.1 Returns
    AllenCooper will happily accept all returns as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
    To return an item, please email customer service at ecare@allencooperindia.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
    Allen Cooper, Superhouse Limited,
    Attn: A-69, Sector-57, Noida, Uttar Pradesh -201301
    Return shipping charges will not be paid or reimbursed by us.
    3.2 Warranty Returns
    AllenCooper will happily honor any valid warranty claims, provided a claim is submitted within 10 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect AllenCooper to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
    (a) refund to your payment method
    (b) a refund in store credit
    (c) a replacement item sent to you (if stock is available)

4.1 Delivery Terms
4.1 Transit Time Domestically In general, domestic shipments are in transit for 3 – 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
AllenCooper will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  1. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
  2. Duties & Taxes
    6.1 Sales Tax has already been applied to the price of the goods as displayed on the website
    6.2 Import Duties & Taxes
    Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
  3. Cancellations
    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
    7.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Exceptions
    For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
  2. Customer service
    For all customer service enquiries, please phone us at:

8. COVID-19 Policy

Due to COVID-19, we will not accept any returns till further policy updates.

9. Warranty Policy

At AllenCooper, we are committed to providing our customers with high-quality products. We stand behind the quality and craftsmanship of our products and offer a warranty policy to ensure your satisfaction. This warranty policy applies to all products purchased from our website or any authorized e-commerce portal.

Warranty Duration:
All our products come with a warranty period of 90 days from the date of purchase. This warranty covers any manufacturing defects or quality issues that may arise during normal use of the product.

Warranty Coverage:
During the warranty period, if you experience any quality issues with the product purchased from our website or an authorized e-commerce portal, we will provide the following options:

a. Repair: We will repair the product free of charge, including any necessary parts and labor. The repair will be carried out by our authorized service center or an authorized service provider.

b. Replacement: If the product cannot be adequately repaired or if the repair is not feasible, we will provide a replacement product of equal or similar specifications. The replacement will be based on product availability.

Warranty Exclusions:
This warranty policy does not cover the following:

a. Damage caused by improper use, negligence, or accident.
b. Damage caused by unauthorized repairs or modifications.
c. Normal wear and tear, including scratches, or cosmetic damage.
d. Damage caused by failure to follow the product’s user manual or instructions.

How to Claim Warranty:
To claim warranty service, please follow these steps:

a. Contact our customer support team via ecare@allencooperindia.com and provide them with the necessary information, including the order number, product details, and description of the issue.

b. Our customer support team will guide you through the warranty claim process, including any required documentation or proof of purchase.

c. Once your warranty claim is approved, we will provide instructions on how to proceed with the repair or replacement of the product.

Replacement Policy:
Please note that our website does not offer a replacement policy. If you wish to return a product for reasons other than a warranty claim, please refer to our return policy for further information.

Limitation of Liability:
Our liability under this warranty policy is limited to the repair or replacement of the product as described above. We shall not be liable for any incidental or consequential damages arising from the use or inability to use the product.

We reserve the right to modify or update this warranty policy at any time without prior notice. The updated policy will be effective as of the date of publication on our website.

If you have any questions or need further clarification regarding our warranty policy, please contact our customer support team via ecare@allencooperindia.com.

Thank you for choosing AllenCooper. We appreciate your business and strive to provide you with excellent products and services.